The Property Ombudsman
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Duck&Hedges Ltd is a proud and full member of The Property Ombudsman |
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| What is The Property Ombudsman / (TPO)?: Formerly, the Ombudsman for Estate Agents (OEA), the name change was made to reflect the broader jurisdiction in relation to Complaints they are now able to deal with, e.g. Sales, lettings, commercial and overseas. By dealing with a Member of the The Property Ombudsman, the public may be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK. With effect from 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT) and which investigates complaints against estate agents. The TPO is one of the schemes approved by the OFT. Many estate agents have in addition agreed to follow the TPO Code of Practice for Residential Estate Agents, approved by the OFT under its Consumer Codes Approval Scheme. Estate agents signing up to this Code of Practice are required to provide additional consumer protection that goes beyond that required by the law. They can be recognised by the joint TPO/OFT approved code logos which they display. The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members. The Ombudsman's role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, he will make an appropriate award of financial compensation or other action for example make an apology. Therefore, if you feel that you have been disadvantaged by the actions or inactions of a TPO member, you have access to an independent dispute resolution service and can be certain of receiving a fair and reasonable judgment of your complaint. The Ombudsman will not normally review a case until the internal complaints procedure of the agent (Click here for the D&H complaint policy) has been exhausted. If you need guidance on what to do, please contact The Property Ombudsman who will be able to assist you further. |
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